FAQ

Yes, we offer warranties for our products. More details can be found on our product warranty page

Yes, we use high-quality advanced glass materials that enhance your vaping experience.

We accept online payments, including credit cards and PayPal. You can also choose alternative payment methods such as bank transfers.

For coil replacements and routine maintenance for your vape device, visit our care and maintenance page on our website. It provides step-by-step instructions for device care and part replacements

Yes, customer safety is our top priority. We adhere to fire safety measures and safety standards for all our vape products

It depends on the type of product and our conditions. In some cases, you might be able to change the packaging type, but in others, it might not be possible. We recommend contacting our customer service before making any changes to get more detailed information

Please follow the instructions carefully:

Provide cantact us reference photo of the device with a brief description regarding the nature of your return. Once information and request has been reviewed and approved, an email will be generated with further instructions including whether a prepaid return label will be provided or if you are responsible for postage.

Repackage the item(s) including all original parts, packing material, instructions, etc. This indicates that everything, within reason, must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST NOT have any damage or have been used.

Return the full contents of the original product package. Include a copy of the original Invoice in the package or Return Form provided in Return Approval email.

Once the device has gone through a troubleshoot/review, we will email you regarding our Tech Support findings and how we may further assist you. The troubleshooting/review process of returned items can take 24 business hours to 4 business days depending on the specific issues or concerns provided

nekovape accepts Visa, MasterCard, Discover and American Express. We do not accept pre-paid cards, cash, check, PayPal, Apple Pay, Venmo or Google Wallet. All payment information must be matched with the correct billing address that is on file with the appropriate credit card provider.

Many things can cause a credit or debit card transaction to fail. Typos and incorrect billing information are common causes. (Particularly, with debit cards, funds are held when a transaction is attempted by the card-issuing bank. In the case of a failed transaction, it may take several days [7 to 10 on average] for those funds to be released back to your account. Please, be sure all information is exactly as it appears on your bank statement to avoid held funds.)

Declined transactions are normally caused by the following reasons: AVS Failure/Mismatch, CC Mismatch, Card Issuer Declined transaction. (In the case of a declined transaction, please, contact your bank in regard to allocating any missing funds. In regard to declined transactions or more specifically, why the transaction was declined, according to our merchant services system, you may contact us via email at